Consistent, professional follow-up on every overdue invoice
Hector the Collector is an AI-assisted collections agent for commercial accounts. It contacts your business customers about past-due invoices, finds out what is really holding up payment, records commitments and hands anything sensitive to your team, while protecting the relationship.
Why invoices stay unpaid
In B2B collections, most late payments aren't refusals. They're process problems on the customer's side that nobody has asked about yet.
- The invoice never reached accounts payable
- A purchase order number is missing or doesn't match
- The invoice is waiting for an internal approval
- There's a dispute about price, quantity or delivery
- The payment was sent, duplicated or misapplied
- The customer's payment run simply hasn't happened yet
What Hector the Collector does
It follows the approach Carlos Molina has used with commercial customers for two decades: courteous, persistent and focused on solving the problem.
Confirms invoice receipt
Checks that the right person at the customer actually has the invoice.
Follows up on payment status
Asks where the payment stands and when it is scheduled.
Captures promises to pay
Records the committed date and amount so your team can track it.
Finds PO and approval issues
Identifies missing purchase orders, approvals or vendor-setup problems.
Identifies disputes
Recognizes disputes, duplicate payments and processing problems, and routes them for resolution.
Any language
Can be configured to follow up in whatever language your business customers use.
Notes and escalation
Leaves clear account notes and escalates disputes or sensitive conversations to a person.
How it behaves
Collections calls reflect on your company. These standards are built into every configuration.
Respectful at all times
It never threatens, pressures or harasses, and never misrepresents itself or the situation.
Only real account information
It works from the account data you provide and never invents balances, dates or terms.
Honest about being AI
It identifies itself as an AI assistant whenever asked.
People make the judgment calls
Disputes, hardship and anything sensitive go to your team.
Commercial accounts only
Hector the Collector is designed for business-to-business invoices, not consumer debts.
Implementation depends on your setup
Each deployment is designed around your collection workflow, systems, account data, permissions and the legal requirements that apply to you. We confirm which integrations are available for your ERP or accounting system during design.
Rules on automated calls, messages, consent and call recording differ by jurisdiction and use case. Every configuration of Hector the Collector should be reviewed for your specific use case and jurisdiction, including with your own legal counsel, before it contacts customers.
Put consistent follow-up behind your receivables
Tell us about your accounts, aging and current collection process. We'll show how Hector the Collector could fit.